7z77 Privacy Policy —
Your information is protected

1. Types of information collected

We collect your information in various ways. The following types of information may be collected during registration, transactions, and use of services:

1.1 Identity information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (where applicable)
• Email address and mobile number

1.2 Financial information

• bKash, Nagad, Rocket, or Upay number (for the purpose of processing transactions)
• Deposit and withdrawal history (minimum deposit ৳300 per method, minimum withdrawal ৳500)
• Wallet balance and bonus ledger

1.3 Technical information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Cookie and session data
• Site access times and page visit logs

1.4 Gaming activity information

• Bet history, win/loss records, and game preferences
• Bonus usage and wagering progress
• VIP level change logs

2. Methods of data collection

The 7z77 platform collects your information in the following ways:

• Directly provided: You provide information yourself through registration forms, login, deposit and withdrawal processes, and live chat sessions.
• Automatic collection: Our server logs, cookies, and analytics tools automatically record user behaviour.
• From third parties: Transaction confirmation data is received from payment processors (bKash, Nagad, Rocket, Upay).
• Identity verification services: Where applicable, third-party verification services may be used in the KYC process.

3. Purposes of data use

We use your personal information only for the following purposes:

3.1 Service delivery and management

Your information is used to create and manage your account, process deposits and withdrawals (generally within 10–45 minutes), manage bonuses and promotions, and deliver gaming services without interruption.

3.2 Security and fraud prevention

Information is used to detect and prevent unauthorised access, identity theft, and financial fraud. We keep your account secure through SSL encryption and secure authentication methods.

3.3 Fulfilling legal obligations

Information is retained to comply with applicable regulations and to follow anti-money laundering (AML) and know your customer (KYC) policies.

3.4 Personalised experience

Relevant promotions, game recommendations, and VIP benefits (from Bronze to Platinum) are provided based on your gaming preferences and history.

3.5 Customer support

Your information is used to provide fast and effective support in Bengali via 24/7 live chat and email.

4. Cookie policy

Our website uses various types of cookies. Cookies are small text files stored in your browser that help improve the functionality of our site.

4.1 Essential cookies

These cookies are essential for maintaining login sessions, ensuring security, and running the platform's core functions. They cannot be disabled.

4.2 Functional cookies

Used to remember your language preferences, login details, and save personalised settings.

4.3 Analytical cookies

These cookies collect information to help us understand how users interact with our site. The collected information is analysed in an anonymous and aggregated form.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some parts of our service to not work properly.

5. Data storage and security

7z77 is committed to ensuring the highest level of security for your personal information. We implement the following protective measures:

• SSL/TLS encryption: All data transfers between your browser and our servers are protected by industry-standard encryption.
• Secure database: Your information is stored in access-controlled, encrypted databases.
• Two-factor authentication: An additional layer of security is provided to prevent unauthorised access to your account.
• Regular security audits: The security of our systems is reviewed and tested on a regular basis.
• Limited staff access: Only authorised staff can access information on a need-to-know basis.

The data retention period is determined based on legal obligations and business requirements. Even after an account is closed, some information may be retained for a specified period in accordance with applicable regulations.

6. Data sharing and disclosure

7z77 never sells or rents your personal information. Information may be shared in the following limited circumstances:

6.1 Service provider partners

Only the information necessary for service delivery is shared with payment processing providers (bKash, Nagad, Rocket, Upay), technical support providers, and game software providers. These partners are contractually bound to protect the confidentiality of the information.

6.2 Legal authorities

Information may be disclosed to relevant authorities upon court order, government directive, or as required by applicable law. In such cases we are obligated to comply with applicable law.

6.3 Fraud and money laundering prevention

Providing certain information to regulatory bodies for the purposes of anti-money laundering (AML) policy and prevention of terrorist financing is a legal obligation.

6.4 Business transfer

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you before any such change takes place.

7. Your rights

You have the following rights regarding your personal information:

7.1 Right of access

You may request a copy of the information we hold about you. Send this request to [email protected].

7.2 Right to correction

If there is incorrect or incomplete information in your account, contact us to have it corrected. Keeping your information accurate is important for your own benefit as well.

7.3 Right to deletion

In certain circumstances you may request that your information be deleted. However, some information is required to be retained for a specified period due to legal obligations.

7.4 Right to object to processing

You may object to your information being used for marketing communications or profiling purposes. Contact our support team regarding this matter.

7.5 Right to data portability

You may request a copy of your information in a structured, machine-readable format.

8. Protection of minors

7z77 strictly provides services only to those aged 21 or above. We do not knowingly collect any information from minors. If we are informed that a minor has registered, the relevant account and all associated information will be deleted immediately. If you become aware of a minor's account, please notify us at [email protected].

To learn more about responsible gaming, please read our Responsible Gaming page.

9. International data transfers

Our servers and service providers may be located outside Bangladesh. In such cases your information may be transferred internationally. Wherever information is processed, we ensure that the same standard of protection described in this privacy policy is applied.

10. Third-party links

Our platform may include third-party services (game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, etc.). These parties have their own privacy policies that govern their operations. 7z77 is not responsible for the privacy practices of these third parties.

11. Changes to this policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last updated" date at the top of the page.
• Send a notification to your registered email (for important changes).
• Give you the opportunity to review the changes before continuing to use the service.

If you continue to use our services after a change, you are considered to have accepted the new policy. We therefore recommend that you review this page regularly.

12. Responsible gaming and privacy

As part of the privacy policy, we also use information to operate responsible gaming tools. This includes:

• Processing and enforcing self-exclusion requests
• Identifying indicators of problematic gaming behaviour
• Storing preferences related to deposit limits and session time settings
• Maintaining age verification records for users 21+

This information is used with the aim of ensuring user wellbeing and is not used for any purpose beyond what is necessary.